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If something is not quite right you’ve got 30 days to send back your items for a for a full refund. All items must be in an unused, unaltered condition and returned with their tags and packaging. International returns are paid for by the customer.

If product is available, we may issue exchanges. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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To start your return email us at support@mobbears.com..

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If Redo protection was purchased as part of your order, your return label will be paid for. If you did not purchase Redo protection as part of your order, you will be charged for the return label. 

You can always contact us for any exchange question at support@mobbears.com.

Returns only allowed for US customers.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mobbears.com